IT-NOMGR

Service Desk Analyst, Liverpool

Are you seeking a role in which you can develop your skills and experience?  Are you excited by the opportunity to provide excellent service to our end users, ensuring challenges are resolved quickly and effectively using a variety of channels?  We are seeking a Service Desk Analyst to join our team at the Port of Liverpool, and help us keep the world moving!

Your Role

In this role you will support end users with IT queries.  You will investigate and provide solutions for issues raised from calls to the service desk from either internal or external sources, via telephone or email,  escalating where appropriate to 2nd and 3rd line support. Using the call logging system, you will be responsible for ensuring all relevant information is recorded.

You will manage calls, recognising when an issue is not readily resolvable and taking the appropriate steps to escalate the problem, allowing for a resolution to be found.  You will produce clear specifications relating to user problems that ensure timely and efficient solutions, using your initiative to ensure all questions surrounding an issue have been covered.

What you’ll bring

You will have previous experience working within a fast paced IT department, ideally in a first line response role, alongside:

• Knowledge of MS Windows Server, MS Office 365, MS Active Directory, MS Exchange, Airwatch and MS Hyper-V, 
• An understanding of ITIL principles would be advantageous.
• The ability to multitask and prioritise own workload whilst working in a fast paced environment. 
• Excellent customer service and communication skills, you will have the ability to build strong working relationships. Willing and able to work shifts between 07.00 and 18.00

Who are we?

Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator.  We have ambitious plans to grow and transform the supply chain to benefit our customers.  Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040.  Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow.

What we can offer you

In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers.  Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:

• 27 Days Annual Leave (plus bank holidays)
• Up to 10% Matched Contribution Pension
• Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, Critical Illness insurance, Gym Membership Scheme, Retail Vouchers, plus more!
• Commitment to learning and personal development – Last year we supported over 50,000 hours of training and personal development!
• We promote good physical and mental health and can provide additional support to colleagues via our Employee Assistance Programme when required

If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you! Closing date for receipt of completed applications is 25th September 2025.