Technical Service Delivery Manager

Technical Service Delivery Manager

Are you excited to join an organisation at the beginning of a significant technology transformation?  Are you keen to play a key role in shaping how technology services are delivered across our business?  We are seeking a Technical Service Delivery Manager to take ownership of the stability, resilience and continuous improvement of our IT services.

Your Role

As a senior leader within Technology Operations, you will help shape and develop a high-performing technology function that supports Peel Ports’ people, operations and strategic ambitions across a complex 24/7 environment. You will lead and inspire technical teams, strengthening capability across infrastructure, cloud, networks and support services while fostering a culture of accountability, collaboration and continuous improvement.

You will be responsible for the operational performance, stability and continual improvement of IT services, ensuring they remain reliable, resilient, scalable and aligned to business needs. Through clear service ownership, data-led decision making and proactive risk management, you will drive service excellence while addressing technical debt and operational challenges before they impact the organisation.

A key aspect of the role is providing leadership during major incidents and service disruptions, ensuring effective restoration, clear stakeholder communication and a focus on preventing recurrence through robust problem management and ITSM best practice.

Success will be measured through improvements in service reliability, resilience, customer experience and operational performance, as well as the trust you build with stakeholders and the engagement and capability of your teams. You will act as a trusted advisor, translating technical challenges into business outcomes and supporting organisational growth and transformation.

What you'll bring

You’ll have:

• Proven experience leading, coaching and developing technical teams within an IT service delivery environment;
• Strong technical knowledge across infrastructure, networking and IT support functions;
• Experience managing major incidents and working effectively under pressure;
• A collaborative approach with the ability to build strong relationships with senior stakeholders;
• Experience operating within ITIL based service management frameworks;
• A strong continuous improvement mindset and a passion for operational excellence.

Who are we?

Already one of the UK’s leading port and logistics companies, we are planning substantial capital investment over the next 5 years to achieve our vision of becoming the UK’s leading port operator.  We have ambitious plans to grow and transform the supply chain to benefit our customers.  Our investments are decarbonizing our operations, which in turn is helping us work towards our goal of having Net Zero Port Operations by 2040.  Much of our success depends on our unrivalled facilities and technology. But in our sector, it comes down to having the right talent to enable our organisation to grow.

What we can offer you

In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers.  Valuing and rewarding our workforce are important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:

• 27 days holiday per annum (plus bank holidays)
• Matched Contribution Pension Scheme up to 10%
• Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, critical illness insurance, gyms, retail vouchers
• Commitment to learning and personal development 
• We promote good physical and mental health and can provide additional support to colleagues via our employee assistance programme when required

If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we’d really like to hear from you!